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  • Competitive Salary
  • Remote
  • 12 hrs ago

Job: Front End Developer

Remote working

Together, we have been empowering ideas, challenging narratives, and creating positive change since 2013.

Mission
Develop a delightful experience with high attention to detail by using industry best practices and data-driven design. Contribute your leadership and expertise to build the future direction of front-end development at LaunchGood.

Expectations and Responsibilities

  • Ensuring user experience informs design choices
  • Striking a balance between functional and aesthetic design
  • Developing features to enhance the user experience
  • Ensuring web design is optimized for smartphones
  • Building reusable code for future use
  • Optimizing web pages for maximum speed and scalability
  • Maintaining brand consistency throughout the design
  • Benchmark and enhance the front-end performance of our top 5 pages on a quarterly basis
  • Run 4 or more A/B tests a month geared towards the pages' most valuable functions

 

  • Competitive Salary
  • Remote
  • yesterday

Job Title: Marketing Director 

We are looking for an experienced Marketing Director who has a proven track record of growing and building successful teams. The individual will be responsible for LaunchGood’s marketing and communications strategies, as well as overall branding and image.


Timeline

We are actively hiring for this position and want to fill it asap

Objective

Develop and execute end to end marketing strategies for LaunchGood, expand the marketing team, and turn LaunchGood into a household name for fundraising and inspiration within the Muslim community.



 

  • Competitive Salary
  • Remote
  • yesterday

Finance Director
As a growing global remote organization, we are looking for an all-knowing finance guru to support the financial decision making of LaunchGood. From establishing and scaling financial systems, budget management, to reviewing financial health and performance within the parameters of our cash flow and forecasts.


Objective
As the Director of Finance you are responsible for the company’s financial health and operational cash management. You will work with all our departments of LaunchGood and help them plan and manage their budgets. You will also lead the building and scale of accounting systems to manage/reconcile campaign accounts globally. You will also work closely with the senior leadership to help them manage the long term sustainability, as well as understand where LaunchGood can best optimize for operational efficiency.



 

  • Competitive Salary
  • Remote
  • yesterday

Job title: Customer Experience Manager

About LaunchGood

LaunchGood is a global crowdfunding platform to support Muslims launching good all across the world by helping them raise funds for their campaigns. We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. 

The LaunchGood Vision

LaunchGood was started as a community and ecosystem to revive that spirit of creativity and entrepreneurism that elevated Muslims globally for centuries. It is a place to support great ideas in the community and also challenge ourselves to think bigger. It is a network that insists the ummah is still alive in our hearts, that our hearts are connected no matter where we are. It is our showroom to the world of all the great things Muslims are capable of.

Could a Muslim write the next Harry Potter novel, create the next Lord of the Rings trilogy, or discover the next great vaccine? We firmly believe so, that's why we're here.

We invite you to be part of our global team. What has started as an online crowdfunding platform has grown into this network of nearly half a million users. Together, we can change our communities, our countries and the world - one ambitious project at a time!


Mission

Support the Chief of Customer Experience to lead in creating and shaping the best and most delightful customer experience. 

Roles and Responsibilities 

  1. Customer Support Supervision  (60%)
  2. Development/Design Feedback/Definition (20%)
  3. Coaching and Training (20%)

Preferred Characteristics 

  1. Experience managing customer support processes for at least 3 to 5 years 
  2. Management and training experience for at least three years 
  3.  Great decision-making skills and judgment. Aware of general Muslim community nuances/challenges as much as possible while making decisions.
  4. Process and systems-oriented 
  5. Has worked with interdisciplinary teams such as. developer(s) or designer(s
  6. Strongly empathetic to the pain of users
  7. Problem solver and strong tenacity to figure out solutions
  8. Hates unread messages :) 
  9. Data-driven 
  10. Growth learning Mindset 
  11. Doesn’t mind working remotely and independently 

Expectations

1. Customer Support Supervision  (60%)

a. Supervise and manage all LaunchGood support touch points, process and support team 

b. Run daily stand ups on open tickets and unresolved issues

c. Constantly find ways to enhance current support process and decrease response time by 50%

d. Improve the campaign review and approval process to ensure we are responding within 24 hours or less 

e. Review escalated issues and  compliance research for international campaigns 

f. Lead development of all help desk, documentation, and support tools 

g. Keep ahead of industry developments and apply best practices to areas of improvement

2. Development/Design Feedback/Definition (20%)

a. Lead the design/development feedback and definition of solutions to customer pain points

b. Advocate for changes that affect users in different scenarios

c. Compile, categorize, and maintain a list of bugs, fixes, and changes to site 3. Coaching and Training (20%)

a. Recruit and consistently train LaunchGood support specialists on new processes or changes b. Lead and organize diligent training documentation 

c. Run support team training retreats and mentoring 



4.  General 

  1. Embody the values of LaunchGood
  2. Weekly check in with manager Maria Arshad, individually and collectively as a team.
  3. You are expected to deliver the work you commit yourself to on time and clearly communicate schedule changes which may impact deliverables.
  4. Average 40 hours week for all LaunchGood related efforts 
  5. Join us for team retreats as need be (ex. Annual retreats, support team retreats)
  • Competitive Salary
  • india
  • yesterday

test

  • Competitive Salary
  • Remote
  • 2 days ago

Compliance Officer and Program Manager

Mission

To make LaunchGood the safest crowdfunding platform/place to give to online!

Responsibilities:

  • Executing and implementing platform-wide risk management policy as well as; maintaining compliance program
  • Designing and maintaining all elements of sanctions compliance framework, assessing related sanctions risk exposure in keeping with the company’s risk appetite, overseeing the quality of sanctions control processes, and managing and mitigating those sanctions risks to protect the platform
  • Assisting in shaping the LaunchGood campaign approval policy, auditing and reviewing all payment flows and processes
  • Advising, training, and overseeing adherence to procedures and processes for compliance by front line units such as the Campaign Approval team to meet required standards;
  • Identify trends and patterns in alerts, dispositions, to develop risk mitigation and detection policies and keeping the company’s risk management framework up to date. 
  • Working with our technology solution providers, and identifying others that enable effective and efficient compliance risk management across our company.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration to the platform's reputation and safeguarding LaunchGood by driving compliance with applicable laws, rules and regulations, and adhering to Policy.
  • Working collaboratively with our payment processors to showcase the strong implementation of the compliance risk process and procedures
  • Interacting with the Senior Management team to raise awareness of sanctions trends, emerging issues, remedial actions or enhancements to the program.
  • Assessing the impact of issues/violations (legal/regulatory, policy, reputational, etc.), identifying process gaps and helping define and manage disciplinary and corrective actions, as appropriate.
  • Participating in and managing, as appropriate, various internal assurance processes, e.g., self-assessment, internal audit or compliance assurance reviews.
  • Reviewing and investigating potential fraudulent transactions in accordance with the policy framework
  • Investigating potential concerns around campaign organizers intended goals, beneficiaries, and fund settlement path and process.

Preferred Attributes

  • Great decision-making, judgment, and risk analysis aptitude
  • Process and systems-oriented
  • Ability to assess complex issues, structure potential solutions and drive effective resolution within permissible statutory and regulatory frameworks.
  • Applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Aware of general Muslim community nuances/challenges