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  • Competitive Salary
  • High Wycombe, UK
  • 2 months ago

Role: Head of Employee Services

Biffa plc is the leading nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.

The Head of Employee Services ensures the delivery of accurate, timely and cost optimised HR and Payroll administrative activities within the Biffa Group.. You would be responsible for ensuring such activities meet agreed SLAs and adhere to all relevant company and statutory requirements including but not limited to HMRC regulations, data protection, employment law and company policies.


·       Work with the HR Senior Leadership team to define the overall Employee Services Department strategy in line with the Company Business Plan business objectives and the translation of Business changes into a Standard Operating model

·       Utilise a Standard Operating model to deliver and manage all functional administration tasks, whilst ensuring processes meet required service levels, compliance with current HMRC legislation, Employment law and Company policy, to include final approval and sign off for periodic & Annual Employer returns

·       Develop and maintain all standardised and appropriately documented processes across all ESC activities

·       Develop, automate and implement accurate, timely and useful HR MI both on a planned and regular basis and produce ad hoc reports as and when required

·       Act as the relationship owner for the Payroll and HR operating systems within the Employee Services Centre (including time and attendance systems and links with other business systems outside HR (e.g. Travel Management system)), actively seeking to continuously improve the accuracy & format of data, efficiency of software, automation and the re-engineering of processes. When required manage improvement projects to implementation within the business

·       Provide Line management and leadership support to direct reports, to include objective and goal setting, team training and resource planning to ensure team meet operating targets and SLA’s

·       Ensure regular pensions contributions to Local Government Pension Scheme(s) are in accord with the appropriate scheme rules and reporting deadlines.

·       Act of at top level of escalation for the ESC team, dealing with all specialist and technical enquiries from users of ESC services

·       Provide reconciliation of Payroll control accounts and payments to Third Parties.

·       Support as may be required audit processes such as PAYE Audits, Company Audits and Pension Scheme Audits

·       Ensure payment of Employment related Taxes and Pensions are made to Statutory deadlines

·       Provide support to the Group HR Director in the day to day management of the functional budgets, including preparation and authorisations for expenditure based thereon. Reporting back to Functional Heads on any issues that may arise.

·       Act as a Company Bank signatory and in support of the Group HR Director, approve HR related costs where required.



Here at Biffa, we have a friendly, open and honest culture that’s based on mutual trust and respect. We’re very proud of what we do and are continually striving to be better. We listen to our employees and care about what our employees think. At Biffa, you’ll have a real opportunity to make a positive contribution to our business, our customers, and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business. In return for your efforts you will receive a competitive salary, company car and benefits package including a discount scheme with many high street retailers and entertainment venues