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  • £17,076.00 to £20,076.00 per annum
  • Barlborough, UK
  • 2 months ago

Role: Sales Administrator

Location: Barlborough

Description

A fantastic job opportunity is available for someone who wants to kick start their career in an office-based job role with a fantastic team.

Working as part of our dedicated Customer Service & Sales team as a Contract & Sales Administrator within our Barlborough office, you will be joining a well-established, fun and energetic organisation. We are passionate about providing great customer service whilst ensuring that we work together to create a great working environment.

 

The key bits of detail:

·       It is a full-time position (37.5 hours per week). The shifts are - 08:30 - 17:00 Monday to Friday.

·       The office is based near to the M1 in Barlborough with great transport networks nearby and good local amenities.

·       The salary is £17,076.80 per annum.

·       This role eligible for a monthly bonus scheme which is focused on quality of work ensuring work is completed to the highest standard. Total earning potential with bonus £20,076.80

·       You will be working alongside our successful sales team ensuring a smooth customer transition.

·       All successful candidates will go through a 3 week training programme with ongoing classroom and side by side support once solo.

 

Key responsibilities & accountabilities:

·       Responsible for the administration of customer data on the company database.

·       To ensure accurate set up and amendment of customer contracts and services

·       To follow through on all customer requests and customer queries in order to satisfy both internal and external customers in an accurate and professional manner and in accordance with our service promises

·       To work closely with all internal departments to ensure high customer satisfaction levels

·       To meet agreed daily and weekly customer database administration goals.

·       To follow and enforce departmental process and procedure.

 

Attitude & Behaviours:

·       Ability to work well and accurately under pressure

·       You must be passionate about the Customer

·       You must have a proactive approach with an ultra-positive attitude

·       You must possess a willingness to learn new skills

·       Be professional, reliable and approachable

·       Be able to stay calm under pressure

·       You must possess a tolerance of routine

·       You must be able to adapt well to change in a fast moving department

 

 

The perks:

·       Staff have 24 days holiday a year plus 8 Bank Holiday days (32 in total) with the opportunity to buy and sell holiday.

·       Free parking on site.

·       We have a great pension scheme, retail and leisure discounts, medical and dental scheme, cycle to work scheme and lots of travel discounts.

·       Biffa offer ongoing support to all staff which opens the door to a number of great internal progression opportunities.

 

About Biffa:

Here at Biffa, we have a friendly, open, honest culture that’s based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We’re very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility. You’ll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognizing the valuable contribution that everyone makes to our business.

Biffa – Valuing difference:

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Biffa is therefore committed to promoting equality and diversity in all areas and places great importance on ensuring it is a diverse and fulfilling place to work.

  • £17,076.00 annum
  • Barlborough, UK
  • 2 months ago

Customer Service Representative

Location: Barlborough

 

A fantastic job opportunity with an immediate start is available for someone who wants to kick start their career in an office-based job role with a fantastic team.

Working as part of our dedicated Customer Service team as a Customer Service Representative within our Barlborough office, you will be joining a well-established, fun and energetic organisation. We are passionate about providing great customer service whilst ensuring that we work together to create a great working environment.

 

The key bits of detail:

·       It is a full-time position (40 hrs per week). The shifts are - 08:00 - 17:00 rotating weekly with 08:30 - 17:30, Monday to Friday. There is also a requirement to work 1 in 5 Saturdays where the shift is 08:00 - 13:00

·       The office is based near to the M1 in Barlborough with great transport networks nearby and good local amenities.

·       The salary is £17,076.80 per annum.

·       All staff are eligible for a monthly bonus of £180 which is focused on individual ‘quality of calls’….ensuring we are doing all we can for the customer in a timely and efficient manner and AHT 'Average Handle Time'...working to a call target of 7 minutes per call. Total earning potential is £2160.00 per annum.

·       You will be working within our SME and Major Customer Service Arena. We have a total of around 80,000 customers and all call teams support the customers although structured in teams of 10 - 12 representatives along with a team senior and team manager.

·       All successful candidates go through a 3 week training programme with ongoing classroom and side by side support once solo.

Day to Day:

·       Across the department we handle on average 1,800-2,500 inbound calls per day and this is then distributed across the call handling teams.

·       On top of inbound calls, we handle on average 800 - 1200 emails per day which are again distributed among the teams.

·       Other administrative tasks include;

·       Proactive outbound calls to advise customers on changes to services etc.

·       Data cleansing customer data to ensure we hold the most up to date records.

·       Setting up of temporary contracts.

·       Collating reports for our customers to let them know detail around the disposal of their waste.

·       The regular types of queries you will receive via call/email include (but are not limited to)-

·       Service bookings – customers arranging an empty of their container(s).

·       Missed collections queries which may be due to adverse weather conditions, road closures/traffic etc.

·       Understanding where the driver is on his route.

·       Service amendment queries – I.e. – increasing the number of containers.

·       Temporary skip requests.

·       Invoice queries

·       Payments

·       Retention requests

The perks:

·       Staff have 24 days holiday a year plus 8 Bank Holiday days (32 in total) with the opportunity to buy and sell holiday.

·       Free parking on site.

·       We have a great pension scheme, retail and leisure discounts, medical and dental scheme, cycle to work scheme and lots of travel discounts.

·       Biffa offer ongoing support to all staff which opens the door to a number of great internal progression opportunities. We have had staff from Customer Services move into: Account Management, Operations, HR, IT, Marketing and Recruitment to name a few.

About Biffa:

Here at Biffa, we have a friendly, open, honest culture that’s based on mutual trust and respect. Safety is our number one priority and we look out for each other.

We’re very proud of what we do and are continually striving to be better. We listen to our employees and we care about what our employees think. At Biffa, we encourage our people to take responsibility. You’ll have a real opportunity to make a positive contribution to our business, our customers and to the communities in which we operate.

We’re committed to helping our people fulfil their potential. You’ll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business.