First Response (Vetting Team) job

Curtis Law Solicitors view
First Response (Vetting Team)
  • Not mentioned
  • Permanent
  • Posted: one year ago
  • Blackburn, UK
  • 3 vacancies
  • Expires on: 31-05-2019
Job Description

Main purpose of job

1.    To serve as a first point of contact for new clients, delivering excellent customer service in a time efficient manner.

Key tasks (Duties)

2.    Contact new clients to obtain information concerning their case.

3.    Enter information acquired from client on case management software and create new files.

4.    Generation of suitable client care correspondence for clients.

5.    Instruct medical appointments and engineer’s inspections.

6.    Actively listen to client’s needs and react accordingly in terms of hire, any extra requirements etc.

7.    Obtain any other information necessary, e.g. police reports etc.

8.    When processing new claims, ensure that any concerns regarding liability and fraud are communicated immediately to your First Response line manager.

9.    Liaise with other teams in the firm to ensure smooth transition of claims.

10. Take incoming calls to the office and deal with routine client enquiries efficiently.

11. Adhere to all performance targets set by senior partners.

12. Have a flexible approach to working hours.


Qualifications: Prefereably Legal background studies. LLB graduates who looking to progress their careeres in legal sector. PC literate, Microsoft Package, Customer Service course advantage but not esential full in house training will be provided. 



·       Previouse experience in simmilar role will be advantage.

·       Previouse experience working in office environment.

·       Customer service experience

·       Knowledge and understanding of GDPR and Equality Standards

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