Co-op - Premium Account

Location: 1 Angel Square,Manchester,M60 0AG,United Kingdom
Phone:
Website: www.coop.co.uk
Contact: Recruitment Team

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Advertised Jobs

Data Engineer

  • £55,000.00 annum
  • Manchester, UK
  • 15 hrs ago
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Senior Data Engineers
Up to £55,000 plus benefits (Grade D17)  
Manchester city centre, with flexible working options available

We're looking for Azure data engineers to join us and help us transform the way we do business. Co-op is changing. We’re developing a new data centre of excellence, bringing together data engineering, data science, analytics, insight, data governance and business intelligence. Together we will help Coop leverage greater value from data so that we can provide greater value to our members and communities. You’ll play a key role in the engineering and wider data leadership team, helping to establish the engineering roadmap, support key architectural decisions and championing data engineering across the business and throughout the wider community. 

As a senior data engineer, you’ll support a team of data engineers, acting as the voice of experience. We’ll look to you to support the team in facing into and resolving the most complex problems. You’ll bring technical experience into the team, enabling the team to explore new and innovative approaches to solving problems. 

You’ll support a squad of Azure data engineers, drive innovation and best practice approaches to design, coding and implementation. You’ll coach, mentor and support the careers of more junior data engineers, helping to onboard and train new colleagues to the role. If you're a strong people leader and can bring us the technical knowledge that we need, we can offer you the chance to build your career and collaborate in our mission to create a fairer world. It’s a big job. But when we get it right, it has even bigger rewards for our customers and the communities we serve. 

What you’ll do

• support teams that design, build and run enterprise data solutions within our Azure data platform
• hands on development of data pipelines using Microsoft Azure technologies and programme languages such as PySpark and Spark SQL
• contribute to the physical data architecture and engineering roadmap for one or more data domains
• work closely with the engineering leadership teams to empower, inspire and drive standard methodologies across different data technologies, finding new ways to solve emerging problems
• help govern engineering standards and policies
• manage and optimise the release processes championing CI/CD and DevOps
• work closely with partners in business areas to understand their short and long-term needs, helping to design solutions that both deliver value now and long into the future

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme 
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services

UX Designer

  • £38,000.00 to £45,000.00 per annum
  • Manchester, UK
  • 15 hrs ago
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UX Designer
£38,000 - £45,000 (Grade E16) plus excellent benefits   
Manchester city centre (currently remote) with flexible working options available

We’re looking for a UX designer to join our Co-op digital team and help to create frictionless and useful user journeys. 

The role will sit in our operational innovation design team, exploring and developing modern, practical digital services for food store colleagues. This interaction design role will work closely with user research so that effective services are prototyped, tested, built and iterated to make colleagues lives easier and more efficient.

As a UX designer, you’ll be working with other designers and engineers in a multi-disciplinary team, as well as contributing to the development of our growing design community. You’ll use research and data to build user journeys from the ground up based on solid interaction design principles. It’ll be down to you to test the design making sure it’s accessible for everyone, while keeping it visually compelling and aligned with our brand.
If you can bring us the interaction design experience we need, we can offer you the chance to build a career with a business that’s using digital to make a real difference. 

What you’ll do: 
• work in an agile, multi-disciplinary team to design digital services that meet user needs 
• develop user experience based on research and insights 
• deliver design work that's in line with best practices for web standards acting as an advocate for accessibility in all aspects of the design 
• use and contribute to the existing design system  
• contribute to community of practice meetings  
• share design knowledge across the wider digital team 
• confidently communicate design decisions to other digital and wider business colleagues

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 3 weeks ago
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Store Supervisor - Customer Team Leader
Location: Co-op, 4 Merchant Square, Paddington, W2 1BF
Pay: £10.65 per hour & amazing benefits (includes London allowance)
Contract: 39 hours per week + regular overtime, permanent, full time
Full training given

Working pattern: varied shifts including, early mornings (store opening) afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 3 weeks ago
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Store Supervisor - Customer Team Leader
Location: Co-op, 4 Merchant Square, Paddington, W2 1BF
Pay: £10.65 per hour & amazing benefits (includes London allowance)
Contract: 39 hours per week + regular overtime, permanent, full time
Full training given

Working pattern: varied shifts including, early mornings (store opening) afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Policy Specialist

  • £39,100.00 to £49,000.00 per annum
  • Manchester, UK
  • a week ago
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Policy Specialist – Information Security and Technology Risk 
£39,100 - £49,000 plus benefits (Grade D17)
Manchester city centre, with flexible working options available

We’re looking for an experienced policy specialist to join our information security and technology risk team, a team critical in protecting our Co-op from cyber attacks and vulnerabilities. You be a key part of our newly formed technology centre of excellence, set up to serve the whole organisation, helping them delivery a quality day to day service to our members and customers. If you can bring us the combination of technical skill and the ability to connect with and extrapolate the needs of our colleagues, we’re after, we can offer you the chance to be a part of something we’re proud to be driving change in, for the better. 
We’ll look to you, as our policy specialist, to take ownership of the design and build of our policies. That’ll involve assessing and where needed, changing existing policies as well as establishing new. It’ll be a unique role in which you’ll have the opportunity to work closely with colleagues across our business, making sure policies are colleague centred and therefore successfully understood and adapted. It’s a challenge many organisations face, and we want to pioneer the right way of doing policy for our colleagues up and down the UK. 

What you’ll be doing 
• design and write, in a simple way, compliance for colleagues with full responsibility for the information security policy framework at Co-op
• present and gain approval through internal governance, before moving forward to publish
• set the tone for security standards, at both a technical and procedural level
• drive compliance, adaptation and understanding of the policies across colleagues, working closely with a counterpart on the education side making sure learning and education is well advised
• talk to colleagues, across the business, that policies impact to drive understanding in both use and how to drive improvements, to increase adaptation and compliance
• assess existing policies and understand current frameworks, planning and executing policy refreshes
• own key relationships with external bodies to ensure that policies align with industry best practice and remain current
• keep up to date on the latest news, threats and vulnerabilities within the Information Security industry

This role would suit people who have 
• good communication skills and the ability to communicate with colleagues at all levels across different business areas with an inquisitive and positive style
• experience writing and communicating information security policies which are easy to understand and articulate for a wide variety of audiences
• a solid understanding of policy frameworks
• a good understanding of ISO27000
• proven real-world understanding of information security thinking, changing security threats and mitigations
• evidence of working with bodies providing points of view on security risk, and mitigations driving revised policies and standards

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 2 weeks ago

Customer Team Leader

Hackney

20 hours a week

 

Job Description

We’re looking for a Retail Supervisors in Hackney, N4 2LX. We offer a range of part-time and full-time hours which we’d be happy to discuss at interview. 

When you join Co-op, you’ll become part of a business that’s truly different. We’re passionate about putting our ethical values into practice, and our retail teams do an amazing job of being there for the community and supporting local good causes.

What you’ll do 

You’ll be a positive role model, engaging, training and supporting your team to complete store activities. As a Retail Supervisor you’ll also:

•    perform daily checks to make sure the store is safe, secure, operational and presentable for our customers
•    encourage your team to deliver the stores success measures and be confident in suggesting areas for improvement
•    deliver essential store operations so the store is customer ready every day.
•    be a key holder – opening and closing the store with responsibility for the store in the absence of other store management roles.
•    think on your feet if there’s an issue or problem to solve for the benefit of the store
•    Champions Co-op by, promoting Co-op membership, active involvement and encouragement of the team in local projects we support

To be successful…

You’ll take ownership and lead the team, but you’ll also step in and help your colleagues on the shop floor. We’re also looking for:

•    efficient communication skills
•    great organisational skills
•    Problem solving
•    ensure you can exceed customer expectations as well as resolving any queries
•    the ability to collaborate and build relationships with people from all walks of life
•    the drive and ideas to help improve store sales
•    the flexibility to work a range of shifts

You must be aged 18 or over to be a Co-op Retail Supervisor as you will be required to authorise age-related sales.

Project Manager

  • £33,200.00 to £41,500.00 per annum
  • Manchester, UK
  • a week ago

Junior Project Manager
£33,200 -£41,500 plus benefits (Grade E16)
Manchester city centre / currently home-working 

We’re looking for a junior project manager to join us and help land some exciting changes across the Co-op. If you can bring us the drive, willingness to learn, and great people skills that we’re after, then we can offer you the chance to develop your career while making a tangible impact on the way we do business.

As a junior project manager, you’ll be working on a range of initiatives that span the length and breadth of the business. You’ll receive guidance and support from senior members of the team, and will gain fantastic exposure to lots of different business areas, teams and key partners. 

What you’ll do

• support in the management of a number of business projects 
• receive coaching and training from the project management community of practice
• undertake risk management for projects
• challenge partners to make sure plans are robust and changes are delivered effectively 
• engage with project and programme leads, communicating updates, issues and risks 
• manage and build relationships across projects / programmes and the wider business
• proactively think of ways we can benefit the service provided by the project management practice

This role would suit people who have

• some project management experience or a passion for developing your career in this area
• started studying for / have an interest in studying for a project management qualification
• good analytical skills with the ability to draw insight from sets of data 
• excellent relationship building and engagement skills
• great organisational skills with the ability to manage multiple conflicting priorities
• a high level of attention to detail

Customer Team Member Apprentice

  • £9.90 hour
  • London, UK
  • a week ago

Customer Team Member Apprentice 

London E5 9BQ

Realise your potential with our Level 2 Retail Apprenticeship to commence February 2021!
Join Co-op as a retail apprentice and work with a business that is truly different. We’re passionate about putting our ethical values into practice, and our retail teams do an outstanding job of being there for their community by supporting local good causes and delivering fantastic customer service.

Whether you’re already working in retail or you’re looking to retrain having never considered a career in retail before, our programme is designed to set you up for success in your retail career. Running across 12-15 months, this apprenticeship will help you develop key skills including sales, communication, commercial awareness and product marketing. Completing an apprenticeship could present you with amazing career opportunities in retail and in a business as diverse as the Co-op you could shape a career within any of our other business areas too.

To be successful on this programme you’ll need a real desire to learn and a commitment to delivering great customer service. We’ll help you achieve your goals by providing support throughout the apprenticeship from both your store manager and a personal coach. Not only does our programme offer you a meaningful wage you’ll also have a 30-hour permanent contract giving you the opportunity to apply your studies to your role and experience how our stores contribute to their local communities. 

What you’ll do
•    work towards your Level 2 apprenticeship standard, equivalent to 5 GCSEs
•    balance your work and studies
•    provide a friendly and considerate customer service
•    preparing and presenting our products
•    work within a team environment and be on hand to support your colleagues when the store gets busier
•    actively promote Co-op membership and make a difference in the local community
Apply if you…
•    have the flexibility to work 30 hours across weekdays and weekends between the hours of 6am-10pm.
•    have been a UK/EEA resident for 3 years or more
•    don’t currently hold a level 2 or higher qualification in retail or customer service
•    can demonstrate the levels of maths and English needed to commence the apprenticeship (Functional Skills Entry Level 3)
•    will not be on another apprenticeship from January 2021
Why Co-op?
At Co-op, our retail apprenticeship includes:
•    a nationally recognised retail qualification as well as hands on retail experience
•    opportunities to strive for success within your career
•    a permanent 30-hour retail contract during and upon completion of your apprenticeship
•    a rate of pay more than double the national minimum apprentice rate

You'll be part of a great team with a benefits package including: 
•    20% off Co-op branded products in our food stores all year-round
•    10% off other brands all year-round, which doubles to 20% on the Friday and Saturday after every payday
•    discounts on other Co-op products and services are also available
•    pension with up to 10% employer contributions

BI Developer

  • £44,000.00 annum
  • Manchester, UK
  • 3 weeks ago

BI Developer
Up to £44,000 (Grade E15) plus excellent benefits
Manchester city centre or remote based, with flexible working options available
12-month fixed-term contract

We’re looking for a BI developer to join Co-op and help to deliver business intelligence solutions across our Funeralcare and Life Planning functions. We’ve got a big job on our hands to transform the way we use data at Co-op. And when we get it right, it’ll have even bigger benefits for our customers, members and colleagues.

As a BI developer, you’ll be creating reporting solutions to help our colleagues get a better understanding of their data. You’ll be involved in lots of projects over the next 12 months, and we’ll look to you to develop BI dashboards, providing accessible and timely insight to colleagues across Co-op. If you’ve delivered business intelligence solutions before and have a strong analytical mind, we can offer you the opportunity to have a real impact on this exciting area of our business.

What you’ll do

• create, develop and implement reporting dashboards through PowerBI across the funeralcare and life planning business areas
• interpret data, analyse results and provide ongoing BI capability to the business
• acquire, capture, validate, cleanse and manage data from a number of different sources
• establish plans for business data to manipulate, combine and transform as required, making sure data protection and quality standards are always met
• seek out inefficiencies and use initiative to propose changes or improvements to data management and BI provision

 

Junior Developer

  • £30,000.00 annum
  • Manchester, UK
  • 4 weeks ago

Intelligent Process Automation Junior Developer 
Circa £30,000 plus excellent benefits (Grade F14)   
Manchester city centre with flexible working options available 
We’re looking for intelligent process automation (IPA) junior developers to join us and help us improve our processes by bringing in new intelligent automation technology. Co-op is changing. We’re forming a new business optimisation team to develop a centre of excellence for intelligent automation and streamlined business process to help us improve our ways of working, so our colleagues can continue to focus on what matters most; working together to help our members, customers and communities. If you have the passion for innovation and technical expertise we’re after, we can offer you the unique opportunity to have a huge impact in a business that always puts people at the heart of its strategy. 
In this role, you’ll support the team in the development of intelligent automation solutions using a variety of different automation technologies. We’ll look to you to support the technical design, development, test and hypercare of intelligent automation projects, as well as supporting projects once they’re in production as required. If you have a passion for intelligent automation technology and the drive to learn and develop your skills in this field, this role offers you the opportunity to grow your career at the same time you add significant value to our Co-op. 

What you’ll do 
•    configure new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand 
•    create and maintain solution documentation within standard design principles and conventions 
•    implement change requirements as part of a structured change control process and manage problem solving issues that arise in day to day activity 
•    work closely with the IT team to help triage and resolve issues quickly 
•    fully and clearly document new processes and support user acceptance testing 
•    support opportunities to bring in new and emerging Intelligent Automation technology
•    develop your network across different teams in the Co-op and be an advocate for our Intelligent Automation centre of excellence
Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme 
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Building an inclusive work environment 

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.
We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at colleagues.coop.co.uk.

As part of your application you’ll need to complete an online assessment. It will take you 

Contract Manager

  • £41,440.00 to £51,800.00 per annum
  • Manchester, UK
  • 3 weeks ago

Contract Manager
£41,440 - £51,800 plus excellent benefits (Grade D17)  
Manchester city centre, with flexible working options available

We’re looking for a contract manager to join us and help us drive our supplier engagement throughout a broad span of contracts. As owners of one of the UK’s largest commercial property portfolios, we’ve got a big job on our hands maintaining and transforming the Co-op estate to make it fit for the future. It’s a big job. But when we get it right the benefits for our customers, members and communities are huge.

As a contract manager, we’ll look to you to make sure our supply chain delivers social value initiatives in line with our ethical standards. You’ll build meaningful relationships with our suppliers to deliver better services for our customers and greater value for our Co-op. If you can bring us the tried and tested contract management skills we’re looking for, we can offer you the chance to build your profile and make a big impact with a business that always puts people at the heart of its strategy.

What you’ll do

•    manage relationships with the suppliers for your categories
•    work with legal teams to draw up new supplier contracts and negotiate terms
•    engage with suppliers to discuss any faults or log any health and safety issues with their equipment/supplies
•    make sure that key contract metrics are adhered to and in line with Co-op standards and values
•    analyse MI and monitor supplier performance to make sure we’re getting the most from our partnerships
•    work closely with the procurement teams to manage the tender process; making sure we agree to as longer term as possible to avoid excessive tendering costs
•    work within allocated supplier budgets to govern spend
•    act as the escalation point for field-based FM colleagues reporting any issues

 

Customer Team Leader

  • £9.75 hour
  • Luton, UK
  • 2 weeks ago

Store Supervisor - Customer Team Leader  

Location: 78-80 Wigmore Lane, Luton, LU2 8AB

Pay: £9.75 per hour & amazing benefits. 

Contract: 12 hours per week + regular overtime, permanent, part time

Full training given

Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor 

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:  

• being a positive role model to the team 

• train and on-board colleagues 

• ensuring the store is safe and secure by performing daily checks

• preparing and presenting all store products, including from the bakery 

• keeping the store well stocked and looking good

• being a key holder – often opening and closing the shop. 

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:

• great organisational skills

• experience of supporting and coordinating colleagues’ daily activities

• experience of handling and resolving customer queries  

• the ability to build relationships with people of all kinds 

• the drive and ideas to help improve store sales 

• the flexibility to work a range of shifts to support the opening times of the store 

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Senior Data Architect Manager

  • £85,000.00 annum
  • Manchester, UK
  • 3 weeks ago

Senior Data Architecture Manager
Up to £85,000 plus excellent benefits (Grade D19)  
Manchester city centre, with flexible working options available

We’re looking for a senior data architecture manager to join us and create and deliver the data architecture strategy to transform data at Co-op. Co-op is changing. We’re investing in our business and technology to create more value to our customers, members and communities. We’re developing a new data and loyalty centre of excellence, bringing membership, CRM and customer experience together to make sure that we deliver customer value informed by member behaviours, needs and practises.

In this role, you’ll be responsible for the macro data platform architecture. We’ll look to you to develop our data strategy and support the delivery of technical solutions that utilise best practise patterns. You’ll work cross-functionally and build relationships with a wide range of colleagues and leaders across our data and engineering teams to develop our enterprise data model (EDM) and support data understanding, reuse and governance. It’s a big job. But when we get it right the benefits for our members, customers and communities are huge. 

What you’ll do

•    define and develop a group-wide data architecture in partnership with the technology teams, including optimised standards for data stores
•    develop a master data management strategy and work with the head of data engineering to develop and deploy it
•    define standards for data lifecycle management including the performance of data repositories  
•    define the data management requirements for application, data and process integration and work in partnership with the technology teams to define the standards for those requirements
•    develop and maintain an Enterprise Data Model which documents master and reference data attributes 
•    make sure that data engineering led projects are supported in developing our data in line with our data standards 
•    maintain the strategies for the technologies used in delivering data and insights in collaboration with the Data and Insights leadership

 

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 3 weeks ago

Store Supervisor - Customer Team Leader
Location: Co-op, Ground Floor Retail Unit    765-767 Harrow Road, Kensal Green, London, NW10 5NY
Pay: £10.65 per hour & amazing benefits (includes London allowance)
Contract: 39 hours per week + regular overtime, permanent, full time
Full training given

Working pattern: varied shifts including early morning 5.30am (store opening) afternoons, late evenings (store closing) and weekends to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 3 weeks ago

Store Supervisor - Customer Team Leader
Location: Chiswick High Road, Gunnersbury
Pay: £10.65 per hour & amazing benefits (includes London allowance)
Contract: 39 hours per week + regular overtime, permanent, full time
Full training given

Working pattern: varied shifts including early morning 5.30am (store opening) afternoons, late evenings (store closing) and weekends to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Customer Team Member

  • £9.90 hour
  • Harrow, UK
  • 4 weeks ago

Customer Assistant – Customer Team Member
Location: 157-161 Hale Lane, Harrow, London, HA8 9QW
Pay: £9.90 per hour including London allowance& amazing benefits
Contract: 12 hours per week + regular overtime, 1 month fixed term contract, temporary, part time
No experience needed as full training given

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.

As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support

Who can be a Customer Assistant at Co-op?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:
• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you must be aged 18 or over to be a Co-op customer assistant, as it requires working before 6am or after 10pm, or involves working in one of our Petrol Forecourts. 

Customer Team Member

  • £9.90 hour
  • London, UK
  • 4 weeks ago

Customer Assistant – Customer Team Member
Location: 40 Balham Hill, Balham, Wandsworth, SW12 9EL
Pay: £9.90 per hour including London allowance & amazing benefits
Contract: 12 hours per week + regular overtime, permanent, part time
No experience needed as full training given

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support

Who can be a Customer Assistant at Co-op?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:
• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store

Customer Team Leader

  • £9.75 hour
  • Glasgow, UK
  • 3 weeks ago

Store Supervisor - Customer Team Leader
Location: 1158 Shettleston Road, Kingco, Glasgow, G32 7PQ
Pay: £9.75 per hour & amazing benefits.
Contract: 20 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: shifts will fall between 6am to 2pm or 2pm to 10pm, various days including weekends, to be discussed at interview.

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:

• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:

• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Lead Technology Delivery Manager

  • £48,640.00 to £60,800.00 per annum
  • Manchester, UK
  • 4 weeks ago

Lead Technology Delivery Manager – Cloud Technology

£48,640 - £60,800 (Grade D18) plus benefits

2 perm roles – Cloud Service Management & Cloud Engineering

Remote working, with occasional travel to Manchester

We’re looking for two lead technology delivery managers to join our newly structured Co-op Technology team. It’s an exciting time to join a brand-new team at the forefront of cloud technology; managing the delivery of new and exciting products and services across the Co-op to benefit our customers, members and communities. 

In these roles, you’ll report directly into the head of cloud technology; one position will focus on cloud service management and the other on cloud engineering. You’ll have the opportunity to showcase your delivery experience, whilst managing a great team of enthusiastic colleagues and making your mark within the cloud technology function.

What you’ll do:

• take responsibility for the delivery of technology capability for Co-op Technology in areas of high complexity/growth using standardised processes and techniques

• manage the delivery of complex technology products and services by multiple teams throughout the Co-op

• provide assurance, expertise, support and advice in the delivery of programmes, solutions and services

• identify, promote and seek opportunities and lead the delivery of service improvements

Cloud service management

• take responsibility for the ongoing service operations for all cloud management platform services within the technology cluster

• respond to all questions relating to new service requests and understand issues with existing services

• manage all billing, optimisation and re-charges to make sure Co-op is being cost-effective

• manage, coach and develop a team encouraging stand-ups, sprints and prioritising work

Cloud engineering

• work in partnership with customers throughout Co-op to look for solutions to issues

• work with product teams across digital and wider Co-op and embed the cloud technology function and get the best out of cloud

• manage a team, making sure backlog of work is being worked through efficiently

 

Digital Performance Executive

  • £33,200.00 to £41,500.00 per annum
  • Manchester, UK
  • a month ago

Digital Performance Executive

£33,200 - £41,500 (Grade E16) plus benefits

Manchester city centre

Due to the COVID-19 pandemic we’re currently offering remote working wherever possible. For more information on how we’re supporting our colleagues visit https://jobs.coop.co.uk/guidance-for-covid-19

We’re looking for a digital performance executive to join our Co-op Funeralcare marketing and digital team. At Co-op, we’re proud of the outstanding service that we provide to our clients, and over the last 18 months we’ve worked together with our Co-op digital and product teams to re-develop and launch our new Funeralcare website.

In this role, you’ll support the client experience and trading manager to optimise the performance of the Funeralcare website, by driving traffic and delivering conversions. This is a fantastic opportunity, to work closely with colleagues across Funeralcare and the wider Co-op, using data, insight and research to make performance recommendations and improvements in this newly created and exciting role.

What you’ll do:

• plan and execute campaigns and product initiatives, making sure there’s commercial outcomes and an excellent customer experience

• deliver business insights and recommend actions to improve commercial and client KPI’s and targets 

• manage product and e-commerce components of the Funeralcare website, including visual merchandising of product ranges and price and product information

• partner with commercial, digital marketing and operational teams to make sure the website reflects the latest product and marketing campaigns

• liaise with the customer services team and the digital experience executive to optimise onsite customer experience

• manage and resolve operational issues, collaborating closely with technical colleagues to maintain the health and performance of the website

 

Store Manager

  • £28,200.00 to £35,000.00 per annum
  • Sheffield, UK
  • a month ago

Store Manager - Sheffield (Northern Avenue)
£28,200 - £35,000 plus benefits

Co-op provides unique opportunities to store managers. Our leadership roles offer something more – we’re not just focused on the bottom line, we’ll give you the chance to help support amazing projects and good causes in your store’s neighbourhood. Sharing our profits with local communities is no gimmick. It’s what we do.

What you’ll be doing as a store manager:

• exploring new and innovative ways to increase sales performance
• coaching, mentoring and developing your team to serve our customers and take a more active role in the community
• leading the team to increase membership sign ups and improve member engagement
• building a safe and secure store environment
• reacting quickly and positively to changing priorities
• building great links with local Co-op businesses

Who can be a Co-op store manager?

It takes a special combination of skills and qualities to thrive at Co-op. You’ll be the kind of person who is always ready to get stuck in and work alongside colleagues on the shop floor. And you’ll inspire your team by showing them how the success of your individual store fits into the bigger picture of Co-op’s purpose. We’re also looking for:

• retail or hospitality management experience
• experience in leading and developing successful teams
• experience in improving business performance and forecasting
• commercial understanding of how to stand out against local competition
• confidence in managing conflicting priorities


Community Partnerships Fund Manager

  • £41,440.00 to £51,800.00 per annum
  • Manchester, UK
  • a month ago

Community Partnerships Fund Manager

£41,440 - £51,800 plus benefits (Grade D17) 

Manchester city centre / remote with some travel to Manchester city centre   

We’re looking for a passionate community investment professional to join us, and take responsibility for the management of our new Community Partnerships Fund and charity fundraising activity and policy across Co-op. We’re a business that puts people first, and giving something back to the communities that we serve is a huge part of what makes our Co-op difference. 

In this role, we’ll look to you to make sure that charity partnerships are properly assessed and funds distributed effectively. You’ll need to make sure that the fund is managed in accordance with charity law and in line with the agreed governance. We’ll also need you to identify and secure match funding opportunities to enhance the contribution of funds from member and colleague activity. It’s a big job, but one that offers you the chance to define your profile, while making a positive difference to communities across the country.

What you’ll do:

• manage due diligence processes for all potential charity partners across Co-op

• develop partnership agreements in collaboration with our legal and procurement teams, to make sure that agreed funding objectives, activity and outcomes are included 

• take responsibility for the approval process and panel for all grant applications

• identify and secure match funding opportunities 

• assess all charity fundraising opportunities and partners against the charity fundraising policy

• work closely with the community business partners on the management and engagement of the fund across the business, including colleague fundraising and product promotions

• manage payment processes, reporting and tracking for all grants

 

Data Planning Manager

  • £70,000.00 to £80,000.00 per annum
  • Manchester, UK
  • a month ago

Strategic Data Planning Manager
£70,000 - £80,000 plus excellent benefits (Grade D19)  
Manchester city centre, with flexible working options available

We’re looking for a strategic data planning manager to join us and create and deliver the data architecture strategy to transform data at Co-op. Co-op is changing. We’re investing in our business and technology to create more value to our customers, members and communities. We’re developing a new data and loyalty centre of excellence, bringing membership, CRM and customer experience together to make sure that we deliver customer value informed by member behaviours, needs and practises.

As a strategic data planning manager, we’ll look to you to create and maintain the strategic data plan for the Co-op. You’ll work cross-functionally with partners and leaders across our data and technology teams and play a key role in making sure that all projects and plans are aligned to our overall strategy and joined up together. If you have the data technical expertise and strategic mindset we’re after, we can offer you the opportunity to make a huge impact in a business that always puts people at the heart of its strategy. 

What you’ll do

•    work with the leaders in the data teams to define and maintain the Co-op-wide data strategic plan 
•    support product and delivery managers in the planning of resource and priorities (6 to 18 months), based on strategic plans 
•    support the definition of objectives and key results for the planned outcomes
•    provide supportive challenge to data leaders with regards to external factors in technology and the business
•    provide quarterly strategic plan and capability maturity reviews
•    define and maintain plan for external challenge and input into our plans from suppliers and partners
•    provide your technical expertise and understanding of the market to inform decision making and support the development of the team
•    frequently engage with senior leaders Co-op to present our plans, gather feedback, gain buy-in and keeping them up-to-date on ongoing projects and future activity

 

Customer Team Leader

  • £9.75 hour
  • Carlisle, UK
  • a month ago

Store Supervisor - Customer Team Leader
Location: Denton Street, Carlisle, CA2 5EN
Pay: £9.75 per hour & amazing benefits.
Contract: 25 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: varied shifts including early mornings (store opening), afternoons and weekends, to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:

• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:

• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

AI Developer

  • £40,000.00 annum
  • Manchester, UK
  • a month ago

Intelligent Automation Developer
Circa £40,000 plus excellent benefits (Grade E15)  
Manchester city centre with flexible working options available

We’re looking for intelligent automation developers to join us and help us improve our processes by bringing in new intelligent automation technology. Co-op is changing. We’re forming a new business optimisation team to develop a centre of excellence for intelligent automation and streamlined business process to help us improve our ways of working, so our colleagues can continue to focus on what matters most; working together to help our members, customers and communities. If you have the passion for innovation and technical expertise we’re after, we can offer you the unique opportunity to have a huge impact in a business that always puts people at the heart of its strategy.

As an intelligent automation developer, we’ll look to you to interpret and translate business requirements into a technical design using a range of intelligent automation technologies. You’ll work closely with the intelligent automation analysts and business operational teams to understand and learn different business tasks, so you can build the most efficient automated solution. It’s a big job. But it’s one in which you’ll have the chance to develop your career with a pioneering team that is at the vanguard in the industry.

What you’ll do

•    design, build and test new processes and solutions using relevant intelligent automation tools (e.g. Blue Prism, Abby, Watson)
•    create and maintain solution documentation within standard design principles and conventions
•    implement change requirements as part of a structured change control process and manage problem solving issues that arise in day to day activity
•    providing advice and guidance on best practice and development techniques
•    work closely with the IT team to help triage and resolve issues quickly
•    fully and clearly document new processes and support user acceptance testing
•    regularly seek out opportunities to bring in new and emerging technology to support our strategy
•    build strong networks across the business and be an advocate for the Intelligent Automation centre of excellence
•    undertake peer testing of colleague development to ensure alignment with requirement and development standards
•    coach and support junior members of the team to support their development 

 

Customer Team Leader

  • £10.65 hour
  • London, UK
  • a month ago

Store Supervisor - Customer Team Leader
Location: London E8 3DF
Pay: £10.65 per hour & amazing benefits.
Contract: 20 hours per week + regular overtime, permanent, part time
Full training given
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.
What you’ll do as a Store Supervisor
To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor
This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Customer Service Assistant

  • £9.00 hour
  • Southampton, UK
  • a month ago

Customer Assistant – Customer Team Member
Location: 49-51 Bridge Road, Woolston, Southampton, SO19 7GP
Pay: £9.00 per hour & amazing benefits
Contract: 12 hours per week + regular overtime, 6 month fixed term contract, temporary, part time
No experience needed as full training given

Working pattern: shifts will fall between 5:45am to 11pm, Monday-Sunday, to be discussed at interview

As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support

Who can be a Customer Assistant at Co-op?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:
• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you must be aged 18 or over to be a Co-op customer assistant, as it requires working before 6am or after 10pm, or involves working in one of our Petrol Forecourts. 

Customer Team Leader

  • £9.75 hour
  • Crewe, UK
  • a month ago

Store Supervisor - Customer Team Leader
Location: Unit 1; Parkers Road, Coppenhall, Crewe, CW1 7PY
Pay: £9.75 per hour & amazing benefits.
Contract: 16 hours per week + regular overtime, permanent, part time
Full training given
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.
What you’ll do as a Store Supervisor
To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor
This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Lead UX Designer

  • £62,000.00 annum
  • Manchester, UK
  • a month ago

Lead UX Designer
Up to £62,000 plus excellent benefits (Grade D17)  
Manchester city centre, with flexible working options available

We’re looking for a lead UX designer to join us and help us develop our Co-operate service (co-operate.coop.co.uk), an online platform for bringing people in communities together. Here at Co-op we’ve been making good things happen in communities for 176 years, and our Co-operate team is now pioneering a new, convenient way for helping people make good things happen in their communities. There’s never been a more exciting time to join us, and you’ll get to play a key part in evolving our new digital service that unlocks the greatest value for the communities we serve. 

As a designer with a product mindset, you’ll be making decisions and prioritising design with the product manager. We’ll look to you to understand the user needs with our researchers; talk and listen to customers and colleagues, event organisers and volunteers. You’ll be comfortable visualising a future based on what community means to people but also mapping journeys for what the user needs now.

What you’ll do

•    work in an agile, multi-disciplinary team to design digital services that meet user needs
•    lead the design process for Co-operate 
•    deliver design work that's in line with best practices for web standards and be an advocate for accessibility
•    contribute to the existing design system and strengthening the customer journey within your business area
•    facilitate community of practice meetings to share knowledge across the team
•    confidently communicate design decisions to other digital and business colleagues
•    consider the wider impact of products you design, positively influencing the whole service experience
•    guide and develop other interaction design colleagues to build a consistent, coherent user experience
•    talk and listen to volunteers and event organisers to understand their needs and gather feedback
•    be an advocate for accessibility in all aspects of service designs

 

Paralegal

  • £18,600.00 to £24,600.00 per annum
  • Bristol, UK
  • a month ago

Paralegal – Family Law
£18,600 to £24,600 plus benefits (Grade G11)
A mixture of home and office working 

We’re looking for highly motivated family law paralegals to join our growing family department. At Co-op Legal Services (CLS) we’re known for our ethical approach, innovative use of technology and our commitment to all our customers and colleagues. It’s an exciting time to join us, and we’re moving from strength to strength. In 2019, our family department were awarded 'Excellence in Technology & Innovation' at the Law Society Excellence Awards; and it doesn’t stop there - we’ve got exciting plans for the future.

In this role, you’ll support our solicitors with a variety of cases, undergoing regular training with a view to working up to managing your own caseload. You’ll be the first point of contact for customers, establishing their needs and working out the best way to support them, dealing with anything from fixed-fee divorces to complex financial disputes. 

As we’re a nationwide firm, we also have the opportunity for you to work on a wide variety of high net worth and complex cases. If you have the drive and commitment that we need, then we can offer you the opportunity to gain valuable exposure across our legal business, and to help our clients achieve positive outcomes at a time when they often need it most.

What you’ll do:

• assist the solicitors with their cases
• prepare trial bundles and briefs for counsel
• take first line calls from clients assessing their needs and coordinating any client correspondence 
• highlight and escalate any issues to solicitors within the team
• take responsibility for the family law team post; manage any outgoing correspondence 
• be responsible for billing clients and processing customer cheques as well as raising invoices for any external services used
• organise the storage of family law files accurately recording all data
• some dictation work

This role would suit people who have:

• experience within a legal role or have recently graduated with a law degree
• strong literacy skills with excellent attention to detail
• great communication and relationship building skills
• top notch organisation and prioritisation skills 
• the confidence to work in a fast paced and varied role
• a passion and ambition to help family law clients

Food Quality Assurance Officer

  • £33,000.00 annum
  • Bristol, UK
  • 2 months ago

Food Quality Assurance Officer
Up to £33,000 plus benefits (Grade E15)
Working pattern includes some weekend shifts (up to 1 in 3 weekends)
Avonmouth, Bristol

We’re looking for a food quality assurance officer to join our delicious food team and help us to make sure that our Co-op own-brand products are consistently delighting our customers and providing them with the high quality and great tasting food that they love. If you’ve got a passion for good food, and you’re a natural when it comes to working with data, then this might be the role for you.

As a food quality assurance officer, you’ll carry out testing of our own-brand products, making sure that they meet the high quality and safety standards that they should. You’ll need to be an expert communicator as you’ll be collaborating with colleagues in our stores, depots, and supply chain, as well as building strong relationships with external suppliers. This role will offer you the chance to shape the way that we test Co-op’s own brand food, as well as learning new skills and gaining incredible exposure across the business.

What you’ll do

• carry out testing of Co-op’s own-brand food products, making sure that high standards of quality and safety are consistently met
• attend depot and supplier visits to understand how our own-brand products are managed
• visit stores to carry out product testing, conduct investigative reports, and carefully document any issues around product quality and safety
• use the results of your product testing to feed into customer satisfaction reviews
• focus on continuous improvement, spotting opportunities to improve ways of working and streamline processes
• build strong relationships with external suppliers and internal partners
• attend events and keep up to date with the latest trends in product quality testing, sharing any findings with the wider delicious food team
• lead and support a team of colleagues

This role would suit people who have

• good team leadership skills
• the ability to work in shift patterns in one of our depots, including weekend work
• excellent IT skills with the ability to confidently use Microsoft Office Suite, and quickly adapt to new IT systems
• an understanding of food product testing
• good knowledge around supply chain processes in a retail environment
• an analytical mindset and the ability to draw valuable insight from complex data
• come from a food background
• excellent communication skills and the ability to build positive relationships with internal and external partners
• any relevant food qualifications; this would be beneficial but isn’t essential

Customer Assistant

  • £9.90 hour
  • London, UK
  • a month ago

Customer Assistant – Customer Team Member
Location: 227/233 Munster Road, Fulham, SW6 6BT
Pay: £9.90 per hour including London allowance & amazing benefits
Contract: 39 hours per week + regular overtime, permanent, full time
No experience needed as full training given
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Co-op customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant
There’s lots involved in being a Co-op customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:
• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve
• promoting Co-op membership, and the local projects we support

Buyer

  • £40,000.00 annum
  • Manchester, UK
  • 2 months ago

Buyer 
Up from £40,000 plus benefits (Grade D17) 
Manchester, we’re currently working remotely (some travel to suppliers across the UK) 

We’re looking for a buyer to join us and help us develop and deliver our Funeralcare commercial category strategy. It’s an exciting time for joining Co-op Funeralcare. We’re updating and revitalising our customer proposition, refreshing our strategy and bringing new technology, so this is an exciting opportunity to really make an impact in a fast paced and varied role.

We’ll look to you to develop a strong strategy for your categories which could include; memorial items, stationery goods, floral tributes and masonry. You’ll be doing all the usual activities typical of a commercial buyer role, with a huge focus on customer’s needs. It’s a role which has that, and its supplier relationships, right at the heart of what it does. The range of products you’ll source and manage, will ultimately help families up and down the UK, say goodbye to their loved ones in the most meaningful way possible. 

Some of what you’ll be doing 
• take ownership of the P&L for products within your categories - managing the sales, margins and conversion
• forge and maintain strong beneficial relationships with your suppliers, managing effective KPI’s and applying a partnership approach
• take interest in understanding, and using insight from, priorities and strategies in other commercial teams such as; propositions, our operations teams out the field, finance, marketing and digital 
• seek out and drive process improvement alongside keeping an eye on risk 
• make sure the category strategy is delivered as planned, on time and to budget by working collaboratively with your wider team and head of
• carry out supplier negotiations and tenders 
• conduct robust value chain analysis to drive just that – value

This role would suit people who have 
• strong buying skills, this could be from either a procurement or buying background in a variety of industries 
• a strong appreciation for, and ideally experience, working in a customer or client centric role 
• a numerical and analytical mind
• excellent communication and collaboration 
• a confident and fair approach to negotiation 
• the ability to plan and organise, including on a long-term basis
• experience using the Microsoft package – including using Excel at an intermediate level and pulling together engaging presentations 

Health and Safety Business Partner

  • £50,000.00 to £55,000.00 per annum
  • 2 months ago

Health and Safety Business Partner
£50,000 - £55,000 plus excellent benefits (Grade D18)
12-month fixed-term contract
Home/remote based, with occasional visits to Manchester city centre

We’re looking for a H&S (health and safety) business partner to join us and support in the delivery of our H&S transformation framework. The Co-op is different. Whether it’s our amazing heritage, our mutual ownership model, or our ethical purpose - we’re not like all the rest. Along with our dynamic structure and diverse interests comes a unique risk profile. And if you can bring us the expert technical knowledge and commercial awareness that we need, then we can offer you an exciting opportunity to showcase your skills and develop your H&S career with a business that always puts people at the heart of its strategy. 

As a H&S business partner, it’ll be your job to promote a safer Co-op for all of our colleagues, members and customers by shaping our H&S strategies and standards and helping to successfully embed them.  You’ll develop strong working relationships with partners across the business. It’s a great chance to gain valuable exposure across a really exciting area of our large and complex business, forging meaningful partnerships as you go. 

What you’ll do

•    support in the delivery of Co-op’s H&S governance framework
•    advise and support colleagues and teams across the business, acting as a subject matter expert and offering a valuable partnership 
•    work collaboratively with senior H&S professionals to make sure that the business is compliant with H&S regulations, challenging in a positive way when necessary to make sure we’re getting positive outcomes 
•    work with our businesses to make sure they meet Co-op’s minimum safety standards  
•    engage with colleagues across all levels of the business to influence policies, frameworks and any upcoming projects from an H&S perspective

This role would suit people who have 

•    experience of working in a strategic, field-based H&S role in a large and complex environment
•    a commercial mind-set, with a passion for H&S and a willingness to go above and beyond to get great results for the business
•    a recognised Level 6 H&S qualification (a chartered qualification would be advantageous)
•    great communication skills, both oral and written, with the ability to write policies to a high standard
•    a talent for building positive relationships and influence partners and senior leaders across the business
•    the ability to work autonomously, and to thrive in a fast-paced environment 

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme 
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Building an inclusive work environment 

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment, so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at colleagues.coop.co.uk.

As part of your application you’ll need to complete an online assessment. It will take you around 12 minutes to complete this test.

Customer Team Leader

  • £10.65 hour
  • London, UK
  • 2 months ago

Store Supervisor - Customer Team Leader
Location: Co-op, Ground Floor Retail Unit    765-767 Harrow Road, Kensal Green, London, NW10 5NY
Pay: £10.65 per hour & amazing benefits (includes London allowance)
Contract: 39 hours per week + regular overtime, permanent, full time
Full training given

Working pattern: varied shifts including early morning 5.30am (store opening) afternoons, late evenings (store closing) and weekends to be discussed at interview

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor

This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store

Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Senior Analyst

  • £50,000.00 annum
  • Manchester, UK
  • 2 months ago

Business Optimisation Senior Analyst
Circa £50,000 plus benefits
Manchester city centre with flexible working options available

We’re looking for improvement experts to join our Business Optimisation Team. Co-op is changing. We’re forming a new business optimisation team fusing traditional process and operational improvement capability with exciting intelligent automation technology to significantly improve our ways of working, so our colleagues can continue to focus on what matters most; working together to help our members, customers and communities. If you have the passion, drive and technical expertise we’re after, we can offer you the unique opportunity to have a huge impact in a business that always puts people at the heart of its strategy.

In this role, we’ll look to you to help us deliver complex optimisation projects across the business. You’ll build solid relationships with colleagues and senior leaders to deliver projects generating improvement whilst developing our culture and capabilities around continuous improvement across Co-op. It’ll be up to you through the use data to recommend the correct approach and relevant improvements, as well as build a financially sound business case for each project. It’s a big job. But when we get it right the benefits for our members and communities are huge. 

What you’ll do

•    build and develop meaningful relationships with colleagues and senior leaders to become the go-to person and subject matter specialist on business optimisation
•    deploy business optimisation tools and techniques to support complex problem solving
•    use data to conduct root cause analysis 
•    identify the appropriate improvement actions (process, people, data or technology related) and work in multi-disciplinary teams to ensure solutions land with positive impact
•    develop financially sound and verifiable business cases and supporting materials
•    mentor and develop your colleagues in optimisation approaches and techniques 
•    drive a culture of continuous improvement 
•    stay abreast of new and emerging technology, trends, approaches which may benefit Co-op

 

CX Strategy Lead

  • £95,000.00 annum
  • Manchester, UK
  • 2 months ago

CX Strategy Lead
Up to £95,000 plus excellent benefits (Grade C20)
12-month fixed-term contract
Manchester city centre, with flexible working options available

We’re looking for a customer experience (CX) strategy lead to join us and help us deliver commercial and community value through personalised products and communications. Co-op is changing. We’re investing in our business and capability to create more value to our customers, members and communities. We’re developing a new data and loyalty centre of excellence, bringing membership, CRM and customer experience together to make sure that we deliver customer value informed by member behaviours, needs and practices. 

As CX strategy lead, we’ll look to you to design and grow a coherent omnichannel customer experience across Co-op. You'll create CX strategies that solve fundamental problems for our customers whilst creating a competitive advantage for Co-op. You’ll be responsible for setting up and leading our new CX function. Working in an agile and collaborative way, you'll bring people together as multidisciplinary teams. It’s a big job. But when we get it right the benefits for our members, customers and communities are huge.

What you’ll do

•    create a strategic vision for a compelling customer experience across Co-op
•    lead, mentor and develop colleagues to improve customer experience across the end-to-end customer journeys
•    plan, track and optimise omnichannel experiences, working closely with the different business units to ensure there is a coherent approach
•    work closely with data and insights teams to inform and support customer experience strategy
•    drive a culture of continuous improvement, agile and collaborative ways of working
•    develop plans to improve performance across the customer journeys, using data to find opportunities to adapt and improve 
•    build relationships and work collaboratively with key partners across brand, marketing, communications, data, strategy, technology and digital product and design to deliver a holistic customer experience 
•    set targets and monitor performance in relation to customer satisfaction, retention and life-time value

Why Co-op? 

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

•    a competitive salary
•    a car allowance or company car
•    private health cover
•    an annual incentive scheme 
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services
•    a pension with up to 10% employer contributions

Senior Family Solicitor

  • £45,000.00 to £60,000.00 per annum
  • 2 months ago

Senior Family Law Solicitor / CILEX (remote with some travel to one of our regional offices)

This is a home based role with some travel to one of our regional offices to be discussed in the interview process (Bristol, Manchester, Stratford-upon-Avon or Sheffield)

We’re looking for a highly motivated senior family law solicitor to join our growing family department. At Co-op Legal Services (CLS) we’re known for our ethical approach, innovative use of technology and our commitment to all our customers and colleagues. It’s an exciting time to join us, and we’re moving from strength to strength. In 2019, our family department were awarded 'Excellence in Technology & Innovation' at the Law Society Excellence Awards; and it doesn’t stop there - we’ve got exciting plans for the future.

As a senior family law solicitor, we’ll look to you to act as an inspirational leader for a team of solicitors, as well as being hands-on and managing a varied caseload (including high net worth and complex cases). You’ll need to use your legal expertise to provide thought leadership to the team, as well as using your commercial acumen to spot opportunities to improve our customer offering. It’s a big job, but an even bigger opportunity for you to develop your career and shape the future of our business in our award-winning team. 

 

What you’ll do

• manage and develop a team of family law solicitors, undertaking all line-management duties for these colleagues

• take ownership of a mixed caseload of family matters, undertaking active negotiation and mediation to get the best results for your clients

• review and manage the team’s workload and delegate duties evenly across the team

• actively look for opportunities to improve ways of working and increase revenue

• report directly into the Head of Family Law, providing insights and findings

• advise the team on complex legal queries, acting as the subject matter specialist in family law

 

 

Senior Category Manager

  • £60,000.00 to £70,000.00 per annum
  • Manchester, UK
  • 2 months ago

Senior Category Manager- Marketing
£60,000 - £70,000 plus benefits (Grade D19)
Manchester city centre 

We’re looking for a senior category manager to join our dynamic procurement function and drive the procurement strategy across our marketing category. If you can bring us the skills we need you’ll have the opportunity to make a huge impact, making sure we’re getting the best value for money and reinvesting savings into our communities, making them great places to live.

As a senior category manager, you’ll act as the subject matter expert for your category, sharing your expertise to support decision making, it’s a big job. Our growing procurement team has a £1.3 billion annual spend. But an even bigger opportunity to grow your profile in this important area of the business.

What you’ll do

•    allocate resources and tasks to make sure projects are delivered against business plans
•    build relationships and work collaboratively with senior partners up to director level
•    provide professional advice, support and guidance to senior managers
•    use MI and technical knowledge to propose developments and improvements to policies
•    champion policies and procedures
•    support the head of category to lead, guide and develop the category team
•    manage the relationship with major suppliers through supplier relationship management

This role would suit people who have

•    experience leading and developing a team, this would be an advantage but not essential
•    a strong track record of value delivery in a management role
•    experience managing large scale negotiations
•    good relationship building and engagement skills able to challenge and influence senior partners across the business
•    experience developing and driving category strategies
•    marketing category knowledge would be an advantage but not essential
•    CIPS qualification or working towards, this would be an advantage but not essential

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Customer Team Leader

  • £9.75 hour
  • Bristol, UK
  • 2 months ago

Store Supervisor - Customer Team Leader
Location: Bristol
Pay: £9.75 per hour & amazing benefits
Contract: 12 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: working shifts 4-10pm and weekends to be discussed at interview
As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor
To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor
This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store
Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Store Manager

  • £33,300.00 to £41,500.00 per annum
  • Hackney, London, UK
  • 2 months ago

Store Manager - Hackney
£33,300 - £41,500 plus benefits

39 hours a week

Deadline 3rd Dec 20

Co-op provides unique opportunities to store managers. Our leadership roles offer something more – we’re not just focused on the bottom line, we’ll give you the chance to help support amazing projects and good causes in your store’s neighbourhood. Sharing our profits with local communities is no gimmick. It’s what we do.
What you’ll be doing as a store manager:
• exploring new and innovative ways to increase sales performance
• coaching, mentoring and developing your team to serve our customers and take a more active role in the community
• leading the team to increase membership sign ups and improve member engagement
• building a safe and secure store environment
• reacting quickly and positively to changing priorities
• building great links with local Co-op businesses
Who can be a Co-op store manager?
It takes a special combination of skills and qualities to thrive at Co-op. You’ll be the kind of person who is always ready to get stuck in and work alongside colleagues on the shop floor. And you’ll inspire your team by showing them how the success of your individual store fits into the bigger picture of Co-op’s purpose. We’re also looking for:
• retail or hospitality management experience
• experience in leading and developing successful teams
• experience in improving business performance and forecasting
• commercial understanding of how to stand out against local competition
• confidence in managing conflicting priorities

Head of Sustainability

  • £90,000.00 annum
  • Manchester, UK
  • 2 months ago

Head of Sustainability - Property
Circa £90,000 plus excellent benefits (Grade C20)  
Manchester city centre, with flexible working options available

We’re looking for a head of sustainability to join our property team and significantly move our sustainability strategy forward across our entire property portfolio. Here at Co-op, we believe that co-operation is the way to a fairer and sustainable world, and we have bold and ambitious plans to make sure that we meet the moment and deliver our pioneering sustainability targets by 2030.

As head of sustainability in our property team, we’ll look to you to lead, define and deliver our sustainability strategy across Co-op’s property portfolio. You’ll play a pivotal role to make sure we achieve our science-based targets, acting as a force for positive change to implement innovative solutions through cooperation and partnerships, both internally and externally. With more than 6,000 premises across the country, we own one of UK’s most varied property portfolios. It’s a big job. But it’s one in which you’ll have the opportunity to make a huge impact in our business and to pioneer a bold sustainability agenda across the various Co-op businesses and influence the wider industry.

What you’ll do

•    set the vision, strategy and direction for the sustainability programme of our property portfolio
•    lead, inspire and motivate your team to drive sustainability improvements in all aspects of our property lifecycle, making sure that key priorities, timescales and metrics are managed and delivered
•    define and deliver our sustainability programme in Property and roadmap to net zero, delivering greenhouse gas emission reduction projects across our estate
•    build and develop meaningful relationships with key partners and senior leaders across all Co-op businesses to drive our ambitious sustainability strategy forward
•    engage and work collaboratively with our third-party partners and suppliers to make sure that our ethical values, commitments and sustainability principles are embedded throughout the entire supply chain
•    oversee the delivery of the sustainability strategy, making sure it’s delivered within budget and agreed timescales
•    define and deliver the 5-year sustainability investment plan for our property portfolio
•    manage your team and support their personal development in a culture of continuous improvement
•    be the subject matter specialist and an advocate for sustainability not only for the Co-op, but also across the industry and external events

 

Customer Team Leader

  • £9.75 hour
  • Southampton, UK
  • 2 months ago

Store Supervisor - Customer Team Leader
Location: 163 Long Lane, Holbury, Southampton, SO45 2NZ
Pay: £9.75 per hour & amazing benefits
Contract: 24 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: working three 8 hour shifts per week 2 early morning starts and 1 late evening finish per week
As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor
To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor
This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility* to work a range of shifts to support the opening times of the store
Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Customer Team Leader

  • £9.75 hour
  • Sheffield, UK
  • 2 months ago

Store Supervisor - Customer Team Leader
Location: 175 Baslow Road, Totley, Sheffield, S17 4DT
Pay: £9.75 per hour & amazing benefits.
Contract: 25 hours per week + regular overtime, permanent, part time
Full training given

Working pattern: Varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview.
As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.
What you’ll do as a Store Supervisor
To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:
• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

What it takes to be a Store Supervisor
This is the role for you if you’re keen to show leadership in a fast-paced environment. You need to be the kind of person who gets things done without fuss or delay. We’re also looking for:
• great organisational skills
• experience of supporting and coordinating colleagues’ daily activities
• experience of handling and resolving customer queries
• the ability to build relationships with people of all kinds
• the drive and ideas to help improve store sales
• the flexibility to work a range of shifts to support the opening times of the store
Please note, you have to be aged 18 to take on this role, as it involves authorising age-related sales.

Legal Administrator

  • £17,800.00 annum
  • Sheffield, UK
  • 2 months ago

Legal Administrator
£17,800 plus benefits including flexible working (Grade H10)
Sheffield

We’re looking for an enthusiastic legal administrator to join our Sheffield-based customer engagement team. This busy team is responsible for making sure that colleagues are provided with necessary documentation to allow them to meet with customers, provide estate planning advice and deal with probate cases. t It also deals with customer queries around their life planning documentation like wills and powers of attorney. If you’re a natural communicator with great organisational skills and an interest in legal services, then this could be the role for you.
As a legal administrator, you’ll be responsible for taking calls from clients and case managers and our field-force of consultants, answering their queries and document requests professionally and within agreed deadlines. You’ll support the wider team by carrying out a range of admin tasks to help make sure things are running smoothly. This is a great opportunity for you to gain valuable exposure across our legal business, and to spot opportunities to improve ways of working in order to provide our clients with the outstanding service they expect from us.

What you’ll do:

• manage a variety of queries from colleagues and clients, mainly surrounding historic wills documentation requests (the team manage around 100 document requests a week)
• make sure that all queries are logged and responded to within agreed timescales
• request documentation from our off-site storage facility
• prepare documents to send to case managers
• carry out a range of general admin tasks to support the team
• learn to check the validity of legal documentation and prepare it for storage off-site
• spot opportunities to improve ways of working, and provide a consistently excellent service to clients and colleagues


Store Manager

  • £28,200.00 to £35,000.00 per annum
  • Manchester, UK
  • 2 months ago

Store Manager - Manchester 
£28,200 - £35,000 plus benefits
Deadline 26th Nov 2020


Co-op provides unique opportunities to store managers. Our leadership roles offer something more – we’re not just focused on the bottom line, we’ll give you the chance to help support amazing projects and good causes in your store’s neighbourhood. Sharing our profits with local communities is no gimmick. It’s what we do.

What you’ll be doing as a store manager:
• exploring new and innovative ways to increase sales performance
• coaching, mentoring and developing your team to serve our customers and take a more active role in the community
• leading the team to increase membership sign ups and improve member engagement
• building a safe and secure store environment
• reacting quickly and positively to changing priorities
• building great links with local Co-op businesses

Who can be a Co-op store manager?
It takes a special combination of skills and qualities to thrive at Co-op. You’ll be the kind of person who is always ready to get stuck in and work alongside colleagues on the shop floor. And you’ll inspire your team by showing them how the success of your individual store fits into the bigger picture of Co-op’s purpose. We’re also looking for:
• retail or hospitality management experience
• experience in leading and developing successful teams
• experience in improving business performance and forecasting
• commercial understanding of how to stand out against local competition
• confidence in managing conflicting priorities

Why Co-op?
It’s an exciting time to join us a store manager, with new stores opening across the country, and big plans in place to spread our message of cooperation. You’ll be well rewarded for your achievements, with a package including:
• a competitive salary
• great holiday allowance
• an annual incentive scheme
• discounts on Co-op products and services
• a pension with up to 10% employer contributions

Legal Assistant

  • £18,000.00 to £22,800.00 per annum
  • Stratford-upon-Avon, UK
  • 2 months ago

Legal Assistant
£18,000 - £22,800 plus benefits (Grade G11)
Stratford upon Avon
Full time, permanent

We’re looking for an enthusiastic legal assistant to join our probate team in Stratford upon Avon. At Co-op Legal Services we are known for our ethical approach, innovative use of technology and commitment to members, customers and colleagues. We’re a leading provider of probate, estate planning and private client services, with a portfolio of commercial partnerships with blue chip clients in the financial advisory, insurance and banking sectors.
As a Co-op business we have a rich heritage of supporting local communities. Self-development is one of our core values, and we’re committed to building an inclusive workplace where colleagues from diverse backgrounds will thrive. Careers at Co-op Legal offer you the opportunity to learn, grow and succeed in a business that puts people first.

As a legal assistant, you’ll be supporting case handlers with a variety of tasks including general administration work, preparing documents, completing forms, and most importantly looking after our customers. This is a great opportunity to learn lots and develop your legal expertise.

What you’ll do:

• support case handlers by carrying out administrative work which meets the requirements of the case management framework (this will include a range of tasks including filing and managing the team’s post)
• work effectively from a task list on a daily basis, making sure that the task list is well maintained, scheduling follow up tasks with both third parties and internal partners
• support the case handlers with customer communications over the telephone, building up positive relationships and dealing with any issues which may arise with the customer
• support in the development and implementation of any process changes to the case management framework

 

People Policy Manager

  • £48,640.00 annum
  • Manchester, UK
  • 2 months ago

People Policy Manager
From £48,640 plus benefits (Grade D18)
Manchester city centre

We’re looking for a people policy manager to join us and help us develop our people policies and drive our colleague strategy. Here at Co-op, colleagues are at the centre of everything we do, so it’s important that we have the right people policies in place to make sure both managers and colleagues can deliver the Co-op difference for our members, customers and communities. 

As our people policy manager, we’ll look to you to design and write policies and guides which are easy to understand and implement for both managers and colleagues. It’ll be up to you to research and engage with key internal and external partners to help you design the right approach to each policy. If you have the experience in a people function and great communication skills that we’re after, we can offer you the opportunity to make a real impact in a business that always puts people at the heart of its strategy. 

What you’ll do

•    make sure that our full suite of people policies reflects our culture and values, including our Ways of Being Co-op
•    anticipate and interpret legislation and best practice developments to ensure we deliver the Co-op difference  
•    make sure all people policies are written in the right way, easy to understand and practical to apply
•    build relationships with partners and leaders across the business
•    collaborate closely with key partners in the different business areas to capture insight to inform the policy designing process and ensure effective implementation 
•    engage key external partners such as trade bodies (e.g. Usdaw) or industry specialists (e.g. British Retail Consortium) to inform decision making
•    put proposals together and present them to key partners and leaders for sign off
•    conduct research and seek out subject matter specialist advice and best practice

This role would suit people who have

•    proven experience within a people function, with a solid understanding of how to design people policies and how to apply them
•    excellent communication skills, both verbal and written, with the experience of writing policies in a clear and simple way 
•    a talent for building positive relationships with partners and leaders across the business
•    great influencing skills and tenacity, with the ability to positively engage with and gain buy-in from internal and external partners
•    the ability to work creatively and proactively, using time effectively to conduct research and capture key insights to inform decision making
•    a CIPD qualification would be advantageous, but not essential

Why Co-op? 

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•    competitive salary
•    coaching, training and support to help you develop
•    pension with up to 10% employer contributions
•    annual incentive scheme 
•    28 days holiday (rising to 32 in line with service)
•    discounts on Co-op products and services

Employee Relationship Specialist

  • £38,000.00 annum
  • Manchester, UK
  • 2 months ago

Senior ER (Employee Relations) Specialist 

£38,000 plus benefits (Grade E16)

Remote working with some travel to one of our offices (Bristol or Manchester)

Fixed-term contract until the end of March 2021

We’re looking for a senior ER specialist to join, supporting our business leaders to make the right ER decisions. If you can bring us the ER skills and experience we’re after, you’ll have a fantastic chance to develop your career and make a positive impact in a business that always puts colleagues at the heart of its strategy.

As a senior ER specialist, you’ll be the escalation point for our ER specialists, taking ownership of more complex and high-profile ER cases. We’ll look to you to provide expert advice and support on a range of cases from performance to grievances, disciplinary to appeal cases. It’ll be up to you to help make sure we support managers to resolve cases with as little risk to the business as possible whilst also making sure that the right decision is made. It’s a big job. But it’s also a great opportunity to help shape and continually improve the service we provide.

What you’ll do:

• provide professional ER advice to managers and partners across the business

• support ER specialists on queries and cases

• make sure that calls are assigned and acknowledged within agreed SLAs

• manage the early conciliation process, looking to settle a grievance and avoid legal action

• support work on policy reviews led by the Centre of Excellence

• triage and deal with the majority of executive complaints and escalations

• provide quarterly insight and MI based on monthly reports

• act as a business champion in a specific business area and pro-actively collaborate with our key partners around sharing ER insights 

• look at ways to continually improve our service and upskill line managers across the Group

This role would suit people who have:

• ER expertise with full knowledge of employment law and the ability to advise on it

• the ability to negotiate and influence senior partners, and to build meaningful relationships with people at all levels

• a positive mind-set, self-motivation and a real passion for ER 

• proven experience of supporting complex ER cases

• confidence in leading discussions and engaging with different people

• a concrete understanding of ER processes and practises 

• the ability to multitask, prioritise and work on lots of cases at once

Delivery Driver

  • £9.00 hour
  • Wolverhampton, UK
  • 2 months ago

Customer Assistant – Customer Team Member
Location: 46 Warstones Road, Wolverhampton, WV4 4LP

Pay: £9 per hour & amazing benefits
Contract: 16 hours per week + regular overtime,
No experience needed as full training given

We’re looking for a Customer Assistant - HomeDelivery Driver based out of our (Warstones Road Coop - WV4 4LP).

We offer a range of part timehours which we’d be happy to discuss at interview.

This role includes deliveringshopping back to customers’ homes, so you'll need to hold a full UK drivinglicence and ideally have 3 years driving experience.

When you join Co-op, you'll bepart of a business that’s truly different. We’re passionate about putting ourethical values into practice, and our home delivery drivers do an outstandingjob of being there for the communities we serve.

What you’ll do:

•delivercustomers shopping to their home in a friendly, helpful and personal way

•taketime to listen and expertly resolve customer queries

•pickand pack with care, all customer orders (including packaged meat andage-restricted items)

•loadand unload the company vehicle

•makesure the company vehicle is well maintained and clean

•whenyou are not on the road, you’ll be helping in the store, on the checkouts,stocking shelves and generally supporting your team where needed

To be successful:

•afull UK driving licence with 3 years’ experience and no more than 6 points onyour licence

•apassion for customer service

•greatcommunication skills

•theability to work as a team and achieve team and individual goals

•anenthusiastic approach to work and a willingness to support your colleagues whenthe store gets busier

•theflexibility to work shifts to support the opening times of the store

Why Co-op?

At Co-op, you'll join a greatteam with a benefits package including:

•premiumrates for hours worked before 6am or after 10pm

flexibleshifts/working hours and regular overtime opportunities

•20%off Co-op branded products in our food stores all year-round

•10%off other brands all year-round, which doubles to 20% on the Friday and Saturday after every payday

•discountson other Co-op products and services are also available

•pensionwith up to 10% employer contributions

Finance Manager

  • £50,000.00 to £60,000.00 per annum
  • Normanton, UK
  • 2 months ago

Depot Finance Manager
Up to £60,000 plus benefits (Grade D17) 
Castlewood depot, South Normanton, with flexible working options available

We’re looking for an experienced finance manager to join our logistics finance team at Castlewood depot and help us drive commercial performance. As Britain’s largest community retailer, here at Co-op we believe in putting our customers, colleagues and communities at the heart of everything we do. We encourage colleagues to share their ideas to help us improve the way we work in our state-of-the-art distribution centres, and our depot finance teams have a key role to play in driving this change. 

As a depot finance manager, you’ll be an expert on financial systems, processes and operational metrics to enable you to support decision making across our logistics operation. However, this is not just a numbers-based desk job, we’ll look to you to work with our operational teams- understanding their challenges and establishing yourself a logistics specialist. You’ll face some challenging conversations and you’ll need to be able to influence people in different ways, but if you can build great relationships, and educate our logistics teams on strong financial management and control you’ll have an opportunity to drive some really exciting change.

What you’ll do

•    be responsible for budgeting and cost control
•    create accurate and timely budgets and forecasts for financial and non-financial metrics
•    support the site leadership team and logistics finance in defining, understanding, implementing and reporting all data, MI and metrics
•    provide measurable insight into variances in key metrics.
•    make sure there is an effective financial control, including management of cash, balance sheet controls and segregation of duties in line with requirements of food financial control
•    support the delivery of both formal projects and local change initiatives by providing key financial insights, metrics and a solid governance framework
•    work collaboratively with the rest of the depot’s leadership team to develop both the daily operating management rhythm and controls and the longer-term strategy of the depot
•    drive and maintain a safe and secure working environment in which safety is at the forefront of everything we do
•    drive a culture of continuous improvement

 

Customer Team Leader

  • £9.75 hour
  • Crewe, UK
  • 2 months ago

Store Supervisor - Customer Team Leader
Location: Middlewich Road, Holmes Chapel, CW4 7ES
Pay: £9.75 per hour & amazing benefits.
Contract: 20 hours per week + regular overtime, 1 months fixed term contract, temporary, part time
Full training given

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

As a Co-op store supervisor, you’ll step up into a position of responsibility. If you’ve proven yourself as a leader before, now is the time to apply. You’ll help us run our store and support some brilliant local projects by sharing our profits with our communities. It’s not just talk. It’s what we do.

What you’ll do as a Store Supervisor

To support the successful running of the store, you’ll guide your team’s learning and development and be a go-to person for advice and support. There’s a wide variety of duties to handle, including:

• being a positive role model to the team
• train and on-board colleagues
• ensuring the store is safe and secure by performing daily checks
• preparing and presenting all store products, including from the bakery
• keeping the store well stocked and looking good
• being a key holder – often opening and closing the shop.

Why Co-op?

As the perfect springboard for career progression, store supervisor is a role that combines rewards and a sense of purpose. We’ll nurture your development, while you help us foster stronger community relationships. You can also look forward to a package that features:

• a competitive pay rate
• premium rates for hours worked before 6am or after 10pm (and on Boxing Day/Good Friday/Easter Sunday)
• flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
• 20% off Co-op branded products in our food stores all year-round
• 10% off other brands all year-round, which doubles to 20% on the Friday and Saturday after every payday
• discounts on other Co-op products and services
• pension with up to 10% employer contributions

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.

Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.

As part of your application, you’ll need to complete a 20-min online assessment.

Please note we may close the advert early due to a high volume of applications.

Head of Customer Services

  • £130,000.00 annum
  • Manchester, UK
  • 2 months ago

Head of Customer Experience & CRM
Circa £130,000 plus excellent benefits (Grade C21)  
Manchester city centre, with flexible working options available

We’re looking for a head of customer experience (CX) and customer relationship management (CRM) to help us deliver commercial and community value through personalised products and communications. Co-op is changing. We’re investing in our business and technology to create more value to our customers, members and communities. We’re developing a new data and loyalty centre of excellence, bringing membership, CRM and customer experience together to make sure that we deliver customer value informed by member behaviours, needs and practises. 

As head of customer experience (CX) and CRM, we’ll look to you deliver a coherent and effective customer approach and lead all omnichannel CX and CRM strategy across Co-op. It’ll be up to you to lead your team to create an engaging customer experience and CRM, making sure that our customer channels are driven by data. You’ll build and develop strong relationships with partners and leaders across Co-op to support the different business units in designing memorable and effective customer journeys. It’s a big job. But it’s one in which you’ll have the opportunity to make a real impact and create commercial and community value with a business that always puts people at the heart of its strategy.

What you’ll do

•    lead your team to develop and deliver customer experience strategies and data driven lifecycle management across all customer groups, platforms and business units
•    own the development of customer journey flow maps and detailed CRM journey plans aligned to value and potential to drive our commercial and community objectives
•    make sure customer experience and CRM plans are aligned to business strategy and priorities
•    be responsible for agreed commercial and community metrics delivered through CX strategy and CRM plans
•    plan and execute campaigns across all personal channels from trial to advocacy (including personalised social, SMS, email etc.) for customers and members
•    make sure the right messages reach the right audiences, at the right time
•    lead the approach to test, learn, monitor, refine and improve
•    provide thought leadership, consultancy and design expertise to the different business areas to enable channel optimisation
•    lead and mentor multi-disciplinary teams to deliver broad sets of outcomes across Co-op
•    build positive relationships with data engineering, analytics and technology teams to make sure we develop a seamless data and technology architecture to deliver our customer lifecycle plans

This role would suit people who have

•    significant experience leading customer experience and CRM capability within a large and complex organisation
•    proven experience implementing and maturing marketing technology (i.e. Salesforce), including leading data planning teams
•    strong leadership experience, with evidence of leading through change
•    excellent communication skills, with a talent for building meaningful relationships with partners and leaders across the business
•    solid analytical skills, with the ability to translate large data sets into meaningful and measurable insight
•    experience operating within a fast-moving environment